Service system
As a manufacturer of lab equipment, plant oil extraction, and bioreaction machines, we are always ready to be a partner with you and solve your problems.
We have professional sales and support teams, who are able to provide detailed product information, technical suggestions, customized products, remote support, and quick repair service. We are here to support your research, development, and production!
Service features
Senior technical team
XINSHENG's experts understand customer requirements based on their own experience.
Delivery on time
Scale production, sufficient supply of goods, fast delivery.
Strict quality control
6 quality management systems, layer by layer testing.
Regular follow-up visits by dedicated personnel
Regular follow-up and filing, and immediate response to any issues.
Pre-sale
1.XINSHENG provides professional pre-sales consulting services, including process plans, project evaluations
2.With professional design and development capabilities, XINSEHNG provide customers with highly customized solutions and equipment.
3.XINSHENG has 2 R&D centers in Shanghai, China and California, USA.
In-sale
1. Provide relevant guidance, installation, debugging, testing, etc., and provide training courses and operational guidance.
2. Customer communication to confirm product acceptance.
After-sale
1. After the acceptance of the instrument and equipment, there is a free warranty within one year, and the equipment is responsible for lifelong maintenance.
2. Free replacement of accessories during the warranty period, and after the warranty period, only the cost of accessories will be charged.
3. Regularly visit and file, issue usage and repair notifications, respond immediately, record and archive.
Service process
Online and offline communication
Welcome to the 24-hour hotline
Confirmation of customer requirements
Quickly and accurately understand customer needs
Tailored recommendation or customization
Professional team customizes cost-effective solutions
Special car transport and distribution
Adequate supply of goods, fast and direct to the site
Customer in person acceptance
Installation team, professional commissioning
After-sales support service
365-day after-sales guarantee
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